Refund policy

Thank you for choosing Upturf Inc. for your online shopping needs. We strive to provide top-notch products and services to our valued customers. Please take a moment to read our refund policy to understand how we handle returns and refunds.
Title

Last updated: January 2025

1. Returns and Refunds

2. Refund Process

3. Cancellations

4.  Contact Information

5. Changes to the Refund Policy

1. Returns and Refunds

1.1
Eligibility:
We accept returns and issue refunds under the following conditions:
 
•    The item must be in its original condition, unused, and in the same packaging as received. Open boxes or pouches will result in a strict non-refundable policy. 

2. Refund Process

Initiating a Refund:
To initiate a refund, please contact our customer support team at
hello@upturf.ca within 5 days of receiving your order. Provide your order number and a detailed reason for the return.
 
2.2
Return Shipping:
Customers are responsible for return shipping costs unless the return is a result of our error. We recommend using a trackable shipping service to ensure the safe return of the item.
 
2.3
Refund Processing Time:
Refunds will be processed within 15 business days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method.

3. Cancellations

3.1
Order Cancellation:
Orders can be canceled within
24 hours of purchase. To cancel an order, contact our customer support team at hello@upturf.ca with your order number.

4.  Contact Information

If you have any questions about our refund policy, please contact us at: 
hello@upturf.ca 

5. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
 
By making a purchase on our website, you agree to the terms outlined in this refund policy.
 
Thank you for being a valued customer of Upturf!

Made With 💛 in Canada